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Excludes Discontinued Sale items

KitchBath — Your Kitchen and Bathroom Expert

Returns

Returns & Refunds

We want you to love your KitchBath order. Here's how returns work.

Decorative hardware, bath hardware & organizers — 30-day returns

  • Start within 30 days of delivery. Email returns@kitchbath.io with your order number and the reason for the return.
  • No restocking fee.
  • Items must be unused, complete, and in their original packaging.
  • We'll email you a return authorization with the ship-to address and a ship-by date. Your order ships from our warehouse partner, so returns go back to them, not to our office. Returns sent without an authorization, after the ship-by date, or to a different address can't be refunded.
  • You pay return shipping, unless the return is due to our error or shipping damage.
  • Original shipping charges are non-refundable unless the return is due to our error or shipping damage.
  • Special-order and discontinued (Sale) items are final sale.

Vanities, mirrors & freight items (sinks, wood products, lighting) — final sale

Vanities, mirrors, and freight items (sinks, wood products, lighting) are final sale for change-of-mind returns. Shipping damage, missing items, and product defects still receive support.

At delivery, inspect the packaging and product where possible before signing. Photograph visible damage and note damage or missing packages on the delivery receipt.

Report shipping damage or missing items to returns@kitchbath.io within 30 days of receipt. Contact us promptly for help with next steps.

Include your order number and send photos of the product, packaging, and delivery receipt promptly. Keep the packaging while we review the issue.

KitchBath will handle the carrier claim on your behalf.

Product defects are reviewed under the applicable manufacturer warranty. The shipping-damage reporting window does not limit that warranty coverage.

Cancellations

Orders can be cancelled for a full refund only before they're processed or shipped. Once an order reaches the warehouse, it can't be cancelled.

Refunds

When you ship your return, reply to your return email with the tracking number. We'll refund your original payment method as soon as tracking shows your return delivered. Your bank may take 5–10 business days to post it.

Questions? Email returns@kitchbath.io.